You and your family are assigned a permanent Personal Care Manager, who will provide General Health and Resource support for you and your family to ensure that all your healthcare needs are met. Additionally, your Care Manager is there to help you on a day-to-day basis as healthcare issues happen.
On the first day, your Care Manager is introduced to you. Their first task is to begin organizing and building your Personal Health History records for you and your dependents on your membership with Health1Pro. This is the first step in becoming proactive in preventive and maintenance of your healthcare.
Your Care Manager is available to you five days a week (M-F 8AM to 8PM and S-S 10AM to 2PM). Below is partial list of the day-to-day services your Care Manager will provide:
Healthcare Navigation and Information Resource.- Facilitate the building and updating of the Personal Healthcare Records for you and each individual family member on your account.
- Coordinate multiple providers and their records for those patients with chronic conditions.
- Assist members and their families by providing resource and know-how support.