Telehealth Informed Consent

1. Introduction

This Telehealth Informed Consent ("Consent") explains how telehealth services work and outlines the risks, benefits, and alternatives.

By using Health1Pro's telehealth services, you acknowledge that you have read, understood, and agree to this Consent.

2. What is Telehealth

Telehealth involves the use of electronic communications to enable healthcare providers to evaluate, diagnose, consult, treat, and educate patients remotely. This may include:

• Video consultations
• Phone calls
• Secure messaging or chat
• Remote monitoring (if applicable)

3. Nature of Services

Telehealth services provided through Health1Pro may include:

• Virtual urgent care
• Virtual primary care
• Behavioral and mental health support
• Care coordination and guidance

Healthcare providers delivering services may be independent licensed professionals.

4. Benefits of Telehealth

• Increased access to care
• Convenience and reduced travel time
• Faster communication with providers
• Continuity of care across locations

5. Risks of Telehealth

You understand that telehealth involves certain risks, including:

• Technical issues (e.g., poor connection, interruptions)
• Limitations of remote evaluation (no physical exam in some cases)
• Potential delays in diagnosis or treatment
• Privacy risks associated with electronic communication

6. Alternatives to Telehealth

You may choose to receive care through:

• In-person visits with a healthcare provider
• Emergency services when appropriate

You are not required to use telehealth services.

7. Emergency Situations

Telehealth is not appropriate for medical emergencies. If you experience a medical emergency, call 911 or go to the nearest emergency room immediately.

8. Privacy and Confidentiality

Health1Pro takes reasonable steps to protect your privacy in accordance with applicable laws, including HIPAA. However, you understand that:

• Electronic communication may carry some risk of unauthorized access
• Absolute confidentiality cannot be guaranteed

9. Consent to Electronic Communication

By using Health1Pro services, you consent to receive:

• Appointment communications
• Care-related messages
• Health information via electronic means

You agree to provide accurate contact information and keep it updated.

10. Provider Licensing and Location

You acknowledge that:

• Healthcare providers are licensed in specific states
• Services may be limited based on your physical location at the time of the visit
• You agree to accurately disclose your location during each interaction

11. Patient Responsibilities

You agree to:

• Provide complete and accurate health information
• Follow provider recommendations
• Ask questions if you do not understand your care plan
• Seek in-person care when advised

12. No Guarantee of Outcomes

You understand that:

• No specific results or outcomes can be guaranteed
• Telehealth may not be appropriate for all conditions

13. Right to Withdraw

You may withdraw consent to telehealth services at any time by discontinuing use of the services or notifying Health1Pro.

14. Acknowledgment and Consent

By using Health1Pro's telehealth services, you acknowledge that:

• You have read and understand this Consent
• You have had the opportunity to ask questions
• You voluntarily agree to receive care via telehealth

Contact Information

Health1Pro LLC
customerservice@health1pro.com
520-783-0001